Here is a familiar scenario. Your customers want to connect with you for solutions to their problems. You want to jump to it right away and help them too. But your outdated IVR system comes in between and disrupts the connection. Too many inputs and actions required from them, combined with endless waiting on the line often make it a frustrating experience for your customers, which if not addressed in time may even cost you their business.

In addition, the pandemic has dealt a severe blow to the customer service industry, with understaffed call centres trying to keep up with unprecedented spikes in call volumes. Luckily, Conversational IVR technology has developed over the years to evolve into just the customer service solution your business can benefit from.