You have to want it badly.
It may sound obvious, but you have to be absolutely convinced of the transformative role of digitalisation. You have to make technology the lens through which you view every aspect of your business. Would
machine learning in your organisation’s data analysis perhaps add more value? Could an AI-based customer service approach deliver a more empathetic customer experience? How can you use technology to yield better
outcomes?
But not just for the sake of it.
Finding the right balance between taking risks and proceeding with caution is of paramount importance. The world is on the brink of entering a digital era where each innovation is more phenomenal than the last. Itis tempting to latch on to the bandwagon and invest in
emerging trends. However, in your bid to change, don’t throw out the baby with the bathwater. Sometimes, reimagining existing legacy infrastructure that has served you well, and then scaling up by including new technology is the way to go.
Be honest with yourself through your journey of digital transformation. Identify what stage you are at. Are you just testing the waters and first putting together a robust IT infrastructure in place? Have you taken the plunge and now want to dive into advanced innovations like Internet of Things, Blockchain and 5G? Awareness and introspection help you take the right decisions every step of the way towards fulfilling your digitalisation goals.
