IT teams are constantly busy managing deployments as the use of different devices and applications grows. Extend into new geographies, meet your business goals faster and maintain a robust ROI with our professional services.


Benefit from highly efficient & effective consulting

Meet business objectives with transformation services

Ensure effective project deployments

Increase organisational efficiency with new project deployments

Ensure uncompromised service delivery experience

Enhance customer and employee engagement with a proactive service delivery experience


Be it IT consultancy, onsite deployment, project management or any kind of advisory support service, our skilled experts and a 24/7 support team can help you modernise your enterprise. Empower your workforce to deliver exceptional and secure cloud networking experiences to the end-users. Some of the professional services we provide are:

Business Transformation

Business Transformation Advisory

Achieve your business goals by aligning your strategy, operational processes, organisational structure and customer experiences with a business transformation roadmap.

  • Provide enhanced and faster service with the power of AI
  • Transform customer and employee experiences in your organisation
  • Boost contact centre operations and employee engagement

CX Design

CX Design & Advisory Services

Meet your objectives with the right technological model and get access to consultative subject matter expertise on design and engineering services for data, voice, AV and networks.

  • Reduce risks
  • Enhance customer engagement journey
  • Connect people, processes and technology

Contact Centre Analytics & Reporting

Enhance customer satisfaction by taking advantage of powerful performance analytics and reporting tools to discover their behavioural patterns, hidden insights, and trends.

  • Gain with unified reporting and real-time dashboards
  • Enhance efficiency and quality of customer service
  • Gather data from voice calls, IVR, self-service features, chat messages & social media

Contact Centre

RPA & Conversational AI

Deliver faster service & better experiences by streamlining repetitive, rule-based tasks with automated self-service, conversational AI, voice & chatbots.

  • Increase accuracy with minimum errors
  • Connect the front and back-office processes by using virtual robots
  • Get an integrated agent desktop to facilitate single-screen access to different systems

Project Management

Onsite Deployments & Project Management

Ensure seamless management of IT projects, faster onsite deployments and enhanced CX, irrespective of where you are.

  • Quick and easy deployments
  • Deliver consistent experiences across locations
  • Improve operational efficiency with centralised project management


CRM Connectors

Enhance agent and thus customer experiences by connecting contact centre platforms, CRM platforms, applications and other digital channels.

  • Reduce average handle time for every agent-customer interaction
  • Improve customer interactions by processing customer requests faster
  • Enable contact centre agents to get a complete 360-degree view of the customer

CX Testing

CX Testing & Monitoring Services

Ensure flawless customer journeys, with end-to-end customer-experience testing and production monitoring, through an automated CX test platform.

  • Assess your systems at scale with load performance testing
  • Enhance CX quality with automation & CX monitoring across multiple digital and voice channels (IVRs, agent routing, web, chat, chatbots, SMS, email etc)

Cloud Contact

Cloud Contact Centre Migration

Ensure a smooth transition to the cloud by transforming your call centre software with the power of artificial intelligence and automation.

  • Scale up and increase agility with our seamless migration services
  • Create personalised CX with an omnichannel strategy
  • Empower exceptional agent and customer experiences across every channel

Remote Management

Remote Management & Maintenance

Get access to end-to-end support services that help you streamline, manage and maintain technology no matter where you are.

  • Maximise your ROI
  • Quicker incident management
  • 24/7 availability of a technical team and support desk

IT Helpdesk

IT Helpdesk & Desktop Support

Enhance IT service delivery with access to a 24/7 helpdesk team and AI-powered integrated desktops.

  • Ensure quick ticket resolution
  • Ensure no downtime for businesses
  • Empower your workforce with digital desktops, virtual assistants, real-time data, instant reporting and more


Workforce Management

Manage your employees better by empowering them with flexible, modern tools and remote working facilities.

  • Optimise agent scheduling and forecasting
  • Improve workforce engagement across your organisation
  • Bring all important information from different systems into a single screen


Agent Desktop Applications

Plan better by bringing all your important information in one place with a personalised integrated digital desktop.

  • Personalised integrated desktop enables you to include meetings, schedules, training, customer information and more from different systems into a single screen
  • Digital desktop enables you to customise voice and avoid swapping screens