EX or employee experience, put
simply, is how employees feel
while working with an
organisation. This is determined
by a cumulative set of factors
that may be subjective but
nonetheless critical in deciding
whether they stay or leave.
Successful CEOs have realised
that there is great value in a
superior EX. If they want to take
their organisations to greater
heights, then they need a team of
committed and contented employees
to execute that vision.
With the Covid 19 pandemic
changing work dynamics drastically,
employees are struggling to fulfill
their professional responsibilities
amidst a host of challenges. There
isn’t a better time to get cracking on
your EX plans, if you want your
employees to continue working with
you in the long run.
Why is EX superior?
Taking those calls
It decides whether you can draw and retain the best talent in the industry.
It differentiates you from your competitors as an empathetic brand with a people-first approach
It increases your brand goodwill and loyalty among employees, customers and stakeholders.
How to improve EX?
Make it easy to work with you:
A growing organisation with
clear-cut goals broken down
into specific targets, equipped
with the necessary
infrastructure and resources to
help people do their jobs is the kind of organisation people want to belong to. With basics in place, they are more likely to
give their best.
Simplify and streamline:
Take a hard look at your current
functions and processes. Are
they unnecessarily layered and
complicated causing delays
and overlaps? If you want
high-performing employees,
then simplify structures and
operations where necessary,
to ensure that they are able to
deliver productive output with minimum hassle.
Culture matters more than you think:
Studies show that more than
anything, employees leave
companies because of toxic
organisational cultures, petty
politics and unhealthy work
environments. People need to
feel accepted and respected to
express their opinions, interact
freely and develop ties with their
colleagues.
Give and take feedback:
The modern-day employee would
much rather take feedback on
their chins, learn and grow than trudge ignorantly on their
own unaware of the mistakes they are making or the ways to
improve. Similarly, they
appreciate working with
leadership teams who encourage
dialogue by listening to their side of the story and resolving their
issues